You must be 18 years or older to purchase from Vape Pack. We follow strict age verification checks to comply with UK laws. Orders may be subject to ID verification at checkout or upon delivery.
Yes! We only sell 100% genuine and high-quality vaping products from trusted brands. All products are sourced directly from manufacturers or authorized distributors to ensure authenticity and safety.
We offer fast UK shipping, with most orders dispatched within 24 hours. Standard delivery typically takes 2-4 working days, while express options are available for faster service. Full details can be found on our Shipping & Delivery page.
If you receive a faulty or damaged product, contact our customer support team at support@vapepack.co.uk within 48 hours of receiving your order. We will assess the issue and provide a replacement or refund where applicable.
For hygiene and safety reasons, we do not accept returns on used or opened vaping products. If your item is unused and in its original packaging, you may be eligible for a return within 14 days of purchase. Please refer to our Returns & Refunds Policy for more details.
We accept a variety of secure payment methods, including Visa, Mastercard, American Express, and other major debit/credit cards. All transactions are encrypted to ensure your payment details are safe.
Currently, we only ship within the UK. We do not offer international shipping at this time. Stay tuned for updates on future shipping options!
If your order has not been dispatched, you may request a cancellation by contacting us immediately at support@vapepack.co.uk. Once an order has been shipped, we cannot cancel it, but you may be eligible for a return if the item remains unopened.
