About Us

REFUND POLICY

READ OUR REFUND POLICY

At Vape Pack, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and returns policy for eligibility, process, and terms.

1. Eligibility for Returns

  • You may return unopened and unused items within 14 days of receiving your order.

  • Items must be in original packaging and in resalable condition to qualify for a return.

  • Opened or used vape products cannot be returned unless they are faulty or damaged upon delivery.

  • Proof of purchase is required for all returns.

2. How to Initiate a Return

To start the return process, follow these steps:

  1. Contact Us: Email our support team at support@vapepack.co.uk with your order details and reason for return.

  2. Receive Approval: Our team will review your request and provide a return authorization if eligible.

  3. Ship the Item: Send the item back to our return address, ensuring it is securely packaged.

  4. Processing & Refund: Once we receive and inspect the item, we will process your refund within 5-7 business days.

3. Refund Policy

  • Refunds will be issued to the original payment method used at checkout.

  • Shipping fees are non-refundable unless the return is due to a fault on our part.

  • If your return does not meet the eligibility criteria, we may decline the refund or offer a partial refund.

4. Damaged or Faulty Items

If you receive a faulty, damaged, or incorrect item, please report it to us within 48 hours of delivery. We will offer a replacement, exchange, or full refund based on your preference.

5. Non-Returnable Items

For health and safety reasons, we do not accept returns on:

  • Opened e-liquids or vape juices.

  • Used vape devices, coils, or pods.

  • Disposable vapes.

6. Return Shipping Costs

  • If returning due to change of mind, you must cover the return shipping costs.

  • If returning due to damage, defects, or incorrect item, we will cover the shipping fees.

By purchasing from Vape Pack, you agree to this Refund and Returns Policy. We recommend reviewing this page regularly, as we may update it from time to time.

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